Part 1: Questions 1-6
Complete the table below. Write NO MORE THAN TWO WORDS OR SOME NUMBERS.
| Rule one | Rule two | |
|---|---|---|
| Payment of rent | on the 5th | full amount expected |
| Cooking/ kitchen | must clean (1)……………….. | must (2)……………….. |
| Cleaning duties | must (3)………………. | do every (4)………………….. |
| Other | no noise (5)…………………… | no (6)………………….. |
(1) (2)
(3) (4)
(5) (6)
Questions 7-10
Complete the form below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.
Tenancy service
Online advertising form
Gender: (7)
Job: (8)
Rent: (9)
Move in: (10)
Part 2: Questions 11-17
Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.
11. The crime rate in the speaker’s city is
12. Students will receive much benefit if they do some
13. Advice can be obtained from friends, homestay parents and
14. A 24 hour police station is called a
15. For late night travel use a
16. Dialing 000 will put you through to
17. To save time, students should have the nearest station’s
Questions 18-20
Choose THREE answers A-G from the list.
Which THREE pieces of advice does the police officer give?
(18)
(19)
(20)
List of advice
A avoid dangerous areas
B avoid strangers
C carry a personal siren
D do not stay out late
E stay in well lit areas
F use common sense
G carry pepper spray
Part 3: Questions 21-25
Choose the correct letter A, B or C.
21. Nicole interviewed
A over 50 students
B 50 students
C less than 50 students
22. The proportion of students not satisfied with the staff is
A one quarter
B one tenth
C two thirds
23. Overseas students were mostly concerned about
A homestay issues
B the attitude of the teachers
C the facilities
24. The proportion of teachers Nicole thinks needs improving is
A 10%
B one third
C 90%
25. The speakers agree to show their findings to the
A assistant dean
B course convener
C CEO
Questions 26-30
Complete the flow chart below. Write ONE WORD ONLY for each answer.
Nicole’s interviewing technique
• (26) the right place to conduct the interview
• (27) the interviewee has sufficient time
• (28) the purpose of the interview
• Guarantee complete confidentiality
• (29) the interview of beneficial outcomes
• Give them a (30) (e.g. lottery ticket)
Part 4: Questions 31-33
Choose the correct letter A, B or C.
31. ‘Hard’ HRM is
A bad
B best for organisations
C necessary
32. ‘Soft’ HRM
A was quickly realized
B considers human needs
C regards workers as tools
33. Human resources
A must also be softly managed
B are more important than a company’s assets
C mostly apply to factories and shops
Questions 34-40
Complete the table below. Write NO MORE THAN TWO WORDS for each answer.
| Motivation | Retention | (34)……….staff well |
|---|---|---|
| Raise awareness that job serves a (35)……………. All products and services are (36)………………. | Make workers feel (37)………………. e.g. say thank you in a (38)………….way | Involve staff in (39)……………. Anyone can display intelligence know-how and (40)……………. |
(34) (35)
(36) (37)
(38) (39)
(40)
