SECTION 1
Questions 1–4
Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
City Bank Customer Service Log
Example
Answer
Type of query:
Term deposits
Customer name:
David 1
Phone:
023 – 561 – 055
D.O.B.:
18 / 02 / 1968
Customer’s Term Deposit details:
Amount:
$18,000
Term:
2
Interest rate:
3.45% per annum
Current Term Deposit interest rates:
1 year
3.65% per annum
2 years
3
% per annum
4 Term Deposits
Minimum deposit: $20,000
Questions 5–10
Complete the table below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
| 5 tax rate: | 28% | |
| Investment returns | Depend on 6 | |
| Term | Effective rate of return | |
| 2 years | Salary$48,001 – $70,000 3.75% per annum | Salary$70,001 –7 $3.92% per annum |
| Minimum investment amount: | $10,000 | |
| Hidden charges/fees: | 8 | |
| Interest payment options: | monthly, 9, 6‑monthly, annually | |
| Application options: | online10in person | |
