Question -You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: describe the problem with the equipment, explain what happened when you phoned the shop , say what you would like the manager to do. Write at least 150 words.
Dear Sir or Madam,
I am writing to express my dissatisfaction with the blender machine purchased from your store and the subpar after-sale customer support I experienced. I would greatly appreciate it if you could replace the defective product and improve your customer service.
I purchased a “White Line” blender from your Madison Avenue store last week. Despite thorough cleaning, the blades became clogged after my attempt to make a smoothie, rendering the blender nonfunctional. Subsequent contact with customer service involved a salesperson who disclaimed responsibility for post-purchase issues. This response was surprising and disappointing, causing considerable stress due to the significant cost of the purchase.
I request the replacement of my faulty blender, which is still under warranty for three years. Additionally, I urge you to issue a show-cause notice to the salesperson for their discourteous behavior towards me.
I trust you will promptly take corrective measures.
Yours faithfully,
Samantha
